2pk Pillowcases - Cloud Green

Shipping

Global Shipping Services  UK Free Shipping—We offer shipping services to most countries and regions worldwide 

Shipping Information

• Processing Time: All orders are processed within 24 working hours. We don't ship on Saturdays, Sundays, or holidays. You may cancel your order within 24 hours of placement, provided it has not yet been shipped. To request a cancellation, please contact us via email at support@redssenhome.com

• Shipping Method: We use economy shipping for all orders.

• Shipping Times：International: 3-10 business days (Note: Delivery times may be delayed due to holidays or customs inspections. We apologize for any inconvenience.)

• US Region Delivery  
  Orders over £150 (approximately $188) — Free shipping  
  Orders under £150 (approximately $188) — £20 (approximately $27) shipping fee  
  Delivery timeframe: 10–15 business days (excluding US federal holidays such as Thanksgiving and Christmas).

Returns & Exchanges

We want you to love your Redssen products, but if for any reason you are not satisfied, we offer a straightforward returns and exchange process.

Return Policy

• Returns are accepted within 90 days of receipt.

• Products must be unused, unwashed, and in their original packaging.

• Certain types of items cannot be returned, like Used or washed items, gift cards, custom products (such as special orders or personalized items).

• Return shipping is free, and we offer a 100% money-back guarantee for all eligible returns.

• How to return? To initiate a return, please email our customer service team at support@redssenhome.com before sending the item back. 

• Refunds are issued to the original payment method within 3–5 business days after we receive and inspect your returned item.

 

To maintain the comfort, vibrant colors, and softness of your bedding, please follow the care instructions below.

• Washing temperature: We recommend washing bedding sets in cold or warm water (30-40°C). High water temperatures may cause the fabric to shrink or fade.
• Do not use chlorine-based bleach: Use mild, non-irritating detergents and avoid laundry detergents containing bleach.
• Machine washable: Use a gentle wash cycle to clean sheets, duvet covers, and pillowcases. It is recommended to use a laundry bag to prevent fabric damage from excessive friction.
• Low-temperature drying: If using a dryer, select the low-temperature setting. It is recommended to complete drying within 24 hours after washing to prevent mold or odors.
• Low-temperature ironing: If wrinkles appear, use low-temperature ironing (maximum 150°). Select the appropriate temperature based on the fabric type to avoid high-temperature burns or damage to the fibers.